"The Rittenbergs paid about $1,600 for a camcorder at a Best Buy store in the St. Louis suburb of Ellisville last week. They said when they opened the box, they found something they hadn't pictured: a jar of Classico pasta sauce where the camera should have been.
When the couple tried to return it, they were told by Best Buy that the box had been sealed, so the swap couldn't have happened at the store.
The Rittenbergs have not heard back from Best Buy or Sony concerning if they will receive a replacement camera or reimbursement.
San Diego-based Sony Electronics Inc. said it had a record of the incident. The company said it had not fielded any other complaints about pasta sauce being discovered in place of cameras."
Whole story: http://www.thekansascitychannel.com/news/10406375/detail.html
No other complaints of pasta? Well that's good! So if it wasn't Sony, and it wasn't Best Buy, then it must've been an already returned product that wasn't checked when it came back in, right? Either that or the Rittenbergs are liars. But either way, Best Buy should just give 'em a camera if they want to save face, because I doubt they'll win a trial anyway. At least it was Classico and not Ragu.
3 comments:
that's too bad. I don't get what Best Buy means by "sealed"...not all of their products meet that description. I hope that those people get something better than spaghetti sauce.
On another note...Hopefully this is not another "finger" deal.:)
I don't know how Best Buy can verify that the box was sealed when the family bought it, if they didn't know about the problem until AFTER the family tried to return it.
Well the little computer screen they were looking at must have said it was sealed. And we already know that computers are always right (like Jabberwacky). What more verification do you need?
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